Getting Smarter About Running An Agile Government: AI And The Next Wave Of American Innovation

Every day, we are giving up some of our decision-making control in thousands of micro-decisions that rely on algorithms to make our lives easier. AI is changing the federal workplace as well, allowing government employees to work more productively and cost efficiently by reducing routine tasks. As employees gain more technical and data skills, their insight into complex problems grows. At NIH, for example, AI is improving the way PubMed presents search results to its more than 2.3 million daily users. At NOAA, AI helps forecasters recognize potential severe storms more quickly and accurately. At VA, AI matches veterans with clinical trials and experimental therapeutics.

In the private sector, AI is increasingly used in many fields, including automated vehicles, financial services, criminal justice, and cybersecurity. In healthcare, AI is being used to help track flu outbreaks and extend the reach of medical providers.

As part of its work in supporting Congress, GAO has conducted assessments of the opportunities, challenges, and implications of AI. In a recent assessment of AI in drug development, GAO developed six options that policymakers could consider, including promoting basic research to generate more and better data, and creating mechanisms or incentives for increased sharing of high-quality data while also ensuring the protection of patient data.

These options have the policy goal of creating better drugs under a faster timeline, with researchers able to screen more chemical compounds and identify promising drug candidates in less time than the current process.

An agile approach to examine and leverage the real-world benefits of AI

GAO is not only assessing AI. We are also gearing up to use it ourselves. GAO has hired a Chief Data Scientist and is building an Innovation Lab that will provide a “sandbox” testing environment where analysts will be able to collaborate and apply AI to large federal data sets. In the future, one potential project could involve using AI to identify improper payments made to deceased individuals who are still receiving Medicare payments. To date, GAO has identified these payments within one data set. Being able to use advanced search and data mining analysis on multiple, very large data sets simultaneously would be an enormous step forward. As GAO’s Comptroller General has pointed out in congressional testimony, since the fiscal year 2003, cumulative improper payment estimates government-wide have totaled about $1.5 trillion.

GAO also wants to use technologies such as AI in its own auditing. For example, we see opportunities to use data science to untangle the Department of the Treasury’s data on the General Fund. This might include creating machine learning algorithms to parse a large number of disparate and unstructured financial documents, potentially generating the first-ever complete audit of this complex fund.

The successful techniques that emerge from the Innovation Lab have the potential to save billions of dollars for taxpayers across the federal government.

Moving forward into the future

If AI were embedded in every federal agency’s operations – freeing up employees to focus less on routine tasks and more on tackling grand challenges – the government could save billions of dollars more while improving service to the public in yet-to-be imagined ways.

Even if the technology stopped advancing today, the transformation to date would have far-reaching effects across our society and government. Continued attention and care will be needed to ensure the benefits are maximized while also mitigating any potential harm that may come from this transformation.

In the coming months, GAO will collaborate with leaders from across the federal government and data science community on the development of a framework for accountability and transparency in AI. This is part of GAO’s commitment to balance the technology and data science issues with the need for robust AI governance oversight – all without hindering innovation.

Next steps

We’ve seen technology redefine daily life before. Think of how the computer and internet revolutions evolved, quickly pervading our lives and making the need to be computer-fluent an accepted reality.

AI will be just as pervasive, with the average person expected to understand the basics of probabilistic statistics and advanced computing. In that more complex world where we give up some control to computers to make decisions for us, we will again learn to adapt and balance opportunities with challenges. Although it will be messy and bumpy for a while, we will learn how to do this as well.

Now is the time for us to plan for that new reality.